We’d love to hear from you. Whether you have a question, suggestion, bug report, or copyright concern, the Pin Video Downloader team is here to help.
How to Reach Us
General Inquiries
For questions about the tool, feedback, suggestions, partnerships, or anything else:
Email: [email protected] Response Time: Within 1–2 business days
Copyright & DMCA
For copyright concerns or DMCA takedown notices:
Email: [email protected] Response Time: Within 7 business days
Please review our DMCA Policy before submitting a notice.
Bug Reports & Technical Issues
If something isn’t working:
- Try the tool with a different Pinterest URL to isolate the issue
- Check our FAQ page for common solutions
- If still broken, email [email protected] with:
- The Pinterest URL you tried
- The browser and device you’re using
- A screenshot of the error (if possible)
- The time it occurred
This helps us reproduce and fix the issue faster.
Contact Form
What to Expect
- General questions — We respond within 1–2 business days, often faster
- Bug reports — Investigated within 24–48 hours when possible
- Feature requests — Reviewed quarterly; not all are implemented but all are read
- DMCA notices — Acknowledged within 7 business days; see our DMCA Policy
- Press / partnerships — Reply within 5 business days
What We Cannot Help With
We unfortunately cannot:
- Provide Pinterest account support (please contact Pinterest directly)
- Recover content that has been deleted from Pinterest
- Help with downloading content you don’t have rights to
- Act on behalf of Pinterest, Inc. (we’re independent)
Find Us Online
This is the only official Pin Video Downloader website. Beware of imposters or fake “official” pages claiming to represent us. Our domain is, and only is: https://pinvideodownloader.app
Office Hours
We’re a small, distributed team. Email is the fastest way to reach us. We typically check messages Monday through Friday during business hours.
We look forward to hearing from you.